Achiltibuie Garden

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21 January 2019

Terms and Conditions of sale

If you intend to purchase products from Achiltibuie Garden Ltd and/or use our website, we advise you to read these terms and conditions carefully.

These terms and conditions are an agreement between you and Achiltibuie Garden Ltd. They govern the contract of any sale you enter into with us.

1. General
1.1  By placing an order with us, you agree to be bound by these terms and conditions.
1.2  When you place an order with us, you agree to purchase our product(s).
1.3  We reserve the right to refuse to sell you any product that you order from us.

2. Pricing
2.1  Prices shown on our website and in our catalogue don't include delivery charges. For information about delivery charges, click here.
2.2  Special offers and promotions are subject to availability and only for the time period quoted.
2.3  You only own any product you order from us once we receive final payment from you.

3. Availability
3.1  On rare occasions we may be unable to deliver the product(s) that we have agreed to. We will give you the choice of accepting an alternative product, or we will fully refund you with the price you paid for the product(s) and the delivery charge (if applicable).
3.2  We will not be held liable for any loss which results from this lack of availability.
3.3  We reserve the right to change any product that you order from us, but guarantee that the substitute product will be equivalent in terms of functionality and performance.

4. Delivery
4.1 As stated in clause 2.1, prices which appear on our website and in our catalogue don't include delivery charges. For information about delivery charges, click here.

5. Returns
5.1 Achiltibuie Garden Ltd will offer a full refund or exchange for any product you return within 30 days of purchase, provided that the product is unopened and in its original condition. We'll only refund the delivery charge you paid to receive the item if the item is faulty.
5.2 You are responsible for the cost of returning the product. If you are unable to send a product back to us, we can arrange to collect the item from you. Please note that you will still be responsible for any delivery charge incurred.
5.2 If you receive a faulty product from us, we will offer you either a full refund or a replacement product. We will reimburse any delivery charge you've paid and cover the cost of returning the faulty product. If you wish, we can arrange to collect the item from you.
5.3 You must inform us of the fault in writing within seven working days of delivery. Please write to Achiltibuie Garden Ltd., 103 Achiltibuie, Ullapool IV26 2YG or email us at If you don't tell us in writing, we may not be unable to commit to any of the above.
5.4 Please note that we can only issue a refund once the product has been returned and confirmed faulty. If the product is found to be without fault, you'll be charged a 10% administration fee of the price you paid for the item. You will also be held liable for all postage and packaging costs.
For more information, please go to Returns Policy.

6. Miscellaneous
6.1 If any of these conditions are deemed invalid and/or unenforceable, the remaining conditions will not be affected.
6.2 If either party does not seek to enforce their rights under these terms and conditions, this will not prevent either party from being able to take action in the future.
6.3 This agreement between you and us shall be governed by Scottish law.
6.4 We reserve the right to amend the terms and conditions of this contract. By purchasing a product from us, you accept our right to do so.
6.5 These terms and conditions do not affect your statutory rights

7. Your Account
7.1 When you first purchase a product from our website you create an account with us. We collect your personal details such as name, postal address and email address to complete a sale into which you have agreed to enter with us.
We may use these details to periodically send you emails or postal mail about new products, special offers, newsletters or other information which we think you may find interesting. You may choose not to receive such communications from us when you set up your account with us.
If you have previously agreed to us using your personal information for the above purposes, you may change your mind at any time by writing to us at Achiltibuie Garden Ltd., 103 Achiltibuie, Ullapool IV26 2YG or emailing us at
7.2 You are responsible for maintaining the confidentiality of your account password.
7.3 You agree to take all reasonable precautions to ensure that no one else uses your account.
7.4 You agree to contact us immediately if you have any reason to believe that your password is no longer safe. You can email or write to us at Achiltibuie Garden Ltd., 103 Achiltibuie, Ullapool IV26 2YG.
7.5 You agree to provide us with correct information when you register and to update the information if you change any of these details.
7.6 You agree not to impersonate and/or provide the details of any other person (living or dead).
7.7 If you decide that you no longer wish to order from us via our website, you can ask us at any time to delete your details from our system.

8. Cancelling your order
8.1 You have the right to cancel your order within seven days of your contract with us, or within seven days of receiving your order (whichever is the longer).
8.2 If you decide to cancel your order, we will refund your payment in full.
8.3 If you have received your order, please see our Returns and refunds policy for details of how to return the items.

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