Packing orders

Once we have received your order we aim to pack and despatch within 5 business days.  Where possible we recycle packaging materials to send out orders, which helps keep our costs down. 

Whilst we take care to pack customers orders accurately and securely, occasionally breakages or omissions occur.  We ask that customers notify us of any problems within 3 business days of receiving their orders.

Methods of despatch

The Achiltibuie Garden is based in the Highlands of Scotland and orders being sent to other areas of the Highlands are sent by local courier using a 24 hour service.

For the rest of the UK, small orders are sent out by second class post from our local Post Office. If you would like us to send your order by First Class post, please contact us for a quote. Larger orders are sent by Parcelforce 48. If you would like to track your order once it has been despatched click here. The parcel number you need to do this is available from us on request.  Heavy orders (over 25 kg) are usually sent by courier.

The above information and delivery charges apply to UK orders only. For sending outwith the UK, carriage is charged at cost and the timescale depends on your location.  Please contact us for a quote. You'll be given prices for the various options available for sending to your country from which you can choose the one most suitable for you. Do bear in mind that some of our products are quite heavy and the carriage can sometimes cost more than the actual product.